This is the third and final part of a three-part blog series that explores generational inclusion: key concepts, myths, trends, facts, barriers and enablers. I’m focusing on what you need to know and to do as a leader to build bridges, rather than walls, between people and create an inclusive culture where people of all ages can succeed.
The leadership habits described below follow the Inclusive Leadership Propeller Model©. This model empowers business leaders and managers to navigate human differences smoothly, by consistently applying three skills: fairness, empathy, and proactivity. More information about it in my book “Succeed as an inclusive leader –Winning leadership habits in a diverse world.”
Fairness – Are you being fair?
1- Identify and challenge generational biases
Respond when you think or hear things like “He’s too old to do this…” or “She’s too young to do that…” Challenge common associations such as Young and dynamic, or common negative remarks such as Young people are so disrespectful nowadays. Encourage people to move beyond generalisations and consider the individual. Generational stereotyping can be as harmful as gender or racial stereotyping, or any other type of stereotyping.
2- Develop the skills of all employees, irrespective of age
In this changing world, everybody needs to constantly learn new skills. Favour job rotation for all. Encourage older team members to go on training, even if they don’t volunteer. Acknowledge gaps in digital skills and offer training or coaching for those who need it, whatever age they are. Make sure the training you’re offering uses different channels (virtual, face-to-face) so that it appeals to people with different learning preferences.
