Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
User experience analysis: Level 3
Applies standard techniques and tools for developing user stories and eliciting user experience requirements.
Organises and structures user experience analysis.
Works with stakeholders to prioritise requirements and resolve conflicts.
User experience analysis: Level 4
Selects appropriate techniques and tools to develop user stories and elicit user experience requirements in complex situations.
Identifies and describes the design goals for systems, products, services and devices.
Identifies the roles of affected stakeholder groups. Resolves potential conflicts between differing user requirements.
Specifies measurable criteria for the required usability and accessibility of systems, products, services and devices.
