To be a Duck or an Eagle? You decide. I was at the airport waiting for a ride when a cab pulled up. The first thing I noticed was that the taxi was polished to a bright shine. The well-dressed driver in a white shirt and black tie came out, opened the door for me, and said, “I’m Bill, your driver. While I handle your luggage, I’d like you to read this card about my mission.” On the card was written:
Bill’s Mission Statement – “To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.” I was impressed. The interior of the cab was equally clean. Bill asked me: “Do you accept a coffee? I have regular and decaf. “Playing with him, I said, “No, I prefer a juice.” He immediately replied, “No problem. I have a thermo with natural juice and diet one, as well as water.” As the drive started, Bill told me, “These are the radio stations I have, and this is the repertoire they play
As if that wasn’t enough, Bill still asked me if the air conditioning temperature was pleasant. Then he advised me of the best route to my destination and if I wanted to talk to him or prefer not to be interrupted. I asked, “Do you always serve your customers like this?
“No,” he replied. “Not always. Just for the last two years. In my early years as a taxi driver, I spent most of my time complaining, the same as other taxi drivers do. One day, I heard a doctor who specializes in personal development. He wrote a book called “Who You Are Makes a Difference.
“He would say: If you get up in the morning hoping to have a bad day, surely you will. It’s your choice! Don’t be a duck. Be an eagle! The ducks quack and complain, the eagles soar above the crowd. So, I decided to change my attitude and become an eagle. I looked at the other cabs and drivers
